We are Hiring! Operations Manager at SHY Aviation

We are looking to expand our team by appointing an experienced Operations Manager to continue developing our industry-leading operations team. 

 

See below for the full job description and details about how to apply. 

 

Operations Manager

 

Role Type: Permanent (40 hours per week, Monday to Friday, plus shared after-hours on-call duties)

Location: Holborn, Central London

Holiday entitlement: 25 days per annum + UK Bank Holidays

Salary: Competitive salary plus annual bonus

Reporting to: The Finance Director

 

Shy Aviation is a private jet charter company based in London with a presence in Dubai and the US. We are looking to hire an experienced Operations Manager to lead the Operations Team.

 

The Operations Team manages all logistical and customer service aspects of every flight and can be the difference between a smooth, seamless flight with a happy returning customer and a fraught, stressful, badly managed experience and the loss of a client.

 

We are looking for an experienced Operations professional with outstanding Customer Service skills to lead our team. Our ideal candidate will have at least 3 years of relevant Aviation experience and the ability to work calmly under pressure and to tight deadlines.

 

This role will manage the day-to-day activities of a small team: streamlining processes, researching and recommending relevant software, keeping up to date with changes in the Aviation industry, innovating, managing work schedules and initiating ad hoc project work.

Responsibilities

 

• Manage the SHY Aviation Operations team, including duties such as daily work schedules, organising the on-call rota, weekly reviews and team meetings.

 

• Reporting to the Finance Director and working closely with the Head of Sales and Commercial to create a well- organised, responsive team.

 

• Manage all aspects of charter trips from liaising with our external partners such as aircraft operators, FBOs, handling companies, catering, ground transportation and other external travel partners.

 

• Proactively communicate with clients on operational restrictions such as weather issues, slots, AOGs and permit issues, seeking to offer suitable alternative options.

 

• Book and follow up on ancillary services requested by the client, such as booking a car service and additional extras.

 

• Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.

 

• Provide seamless customer service to develop rapport with customers and drive customer retention.

 

• Manage and maintain the CRM database and flight software, ensuring all information is up to date.

Requirements

• At least 3 years' experience in an operations and customer facing role in the Aviation industry
• Excellent customer services and negotiation skills
• Staying calm under pressure and ability to deal with difficult situations
• Ability to liaise at Board / Director level
• Hands-on experience with a CRM software and MS Office (MS Excel & Zoho in particular)
• Proactive and service-driven
• Great team leader with excellent interpersonal skills
• Excellent English language skills
• Strong attention to detail
• Ability to work under pressure and to tight, immovable deadlines.

 

Desired Skills

 

• European Language.

 

Benefits

 

• Private Health
• Season Ticket Loan
• Nursery Benefits.

 

For more information and to apply, please visit our careers page or email sara.kirsop@shyaviaiton.com with a cover letter and a copy of your CV.